Delivery for your soap packaging

How long does delivery take?

Delivery is free and tracked to UK mainland addresses. Once your boxes are printed and packed, they reach you in 2 to 3 working days.

Printing comes first. Production takes 4 to 6 working days after you approve the free design proof, so the clock starts at approval, not at the order. Every job is quoted by email within one working day, and you can begin on the quote page for your soap boxes.

Add the stages together and plan for about two weeks from proof to doorstep at the longer end. If you have a market date or a hotel opening coming up, say so when you ask for a price.

• Quote by email: within one working day
• Production: your sign-off on the proof starts a run of 4 to 6 working days
• Delivery: 2 to 3 working days, free and tracked

How do the boxes arrive?

Boxes arrive flat packed wherever the style allows. That keeps parcels compact and your curing racks clear until you need the packaging. Sleeves, bands, wraps and labels travel flat too, and tuck end or pillow styles fold up in seconds once you have a bar in your hand.

Flat boxes are banded into bundles and packed in sturdy cartons so corners and edges stay crisp. Styles with card inserts may come with the inserts separate, so you drop them in as you pack.

• Flat boxes in banded bundles
• Sleeves and wrap bands stacked flat
• Inserts supplied alongside, ready to fit

Tracking and where we deliver

Every parcel is tracked. We email the tracking details once your order leaves us, so you can see the delivery day and make sure someone is there to sign for it.

Delivery is to UK addresses only. If yours sits outside the mainland, ask us before you order and we will tell you what can be done. If you run a stall or a shop, glance at the tracking the day before and clear a corner. The parcel will be light, but it can be bulky.

What should you check when it lands?

Open the cartons soon after they arrive. Count the bundles against your order, look at a few boxes for colour and fold lines, then slip a bar into one to test the fit. Use properly cured bars for this, because a bar that is still sweating can mark card.

Spotted a misprint or damage? Report it within 10 days and it is reprinted or refunded. Photos of the carton and the fault help, and you can read how reprints and refunds work for the steps.

• Count the bundles against your order
• Check colour and fold lines on a few boxes
• Test the fit with a cured bar
• Keep the carton until you are happy