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Terms and conditions

Plain terms for custom printed soap boxes, sleeves, bands and labels. Read them before you approve a proof, and ask us if anything is unclear.

How quotes work

Every order starts with a quote sent by email within one working day of your request. Tell us the bar size in mm, the style, the board and roughly how many you need, and we price that exact job. You can ask for a quote whenever you are ready.

A quote is valid as stated on the quote itself. If you change the size, board, finish or quantity afterwards, the figures change too, so we send a fresh quote rather than guess.

  • Bar length, width and height in mm
  • Box, sleeve, band or label style
  • Kraft card or white card
  • Print colours and any finish you want

What does proof approval mean?

Before anything is printed you receive a free design proof. When you approve it, you are telling us you have checked the spelling, the sizes and the artwork placement, and that you are happy for us to print exactly what the proof shows.

Labelling wording is your job: bars sold in the UK normally show the product name, weight, ingredients and the maker's details, with cosmetic rules behind all of that, so check the current UK cosmetics rules before you send us the text for your own bars. We print the words you supply. We do not check them for you.

Slow reading pays off here. Ask someone else to read the proof as well, because a second pair of eyes spots a wrong scent name faster than you will.

  • Spelling of your product and scent names
  • Weight and ingredients wording
  • Your maker details
  • Bar size in mm against the inside of the box

Colour, board and finish

Colours may vary slightly between your screen and the printed box, and between kraft and white card. Kraft is brown, so a light ink on it will not look like the same ink on white. A white ink panel on kraft helps, though it is never an exact screen match.

Card can mark if a bar is still sweating, and fragrance oils can bleed into board. Let your bars cure fully before boxing them. Window film keeps fingers off the bar, but it does not stop a damp bar from marking the card around it. Marks from uncured soap are not a printing fault.

Production and delivery

Production takes 4 to 6 working days after you approve the proof. Delivery is free, tracked and sent to UK mainland addresses, arriving in 2 to 3 working days.

Those times run from approval, not from the day you first emailed us. Addresses off the UK mainland are agreed on the quote before you approve anything. Full details sit on our UK delivery details page.

Misprints, damage and reprints

If your boxes arrive misprinted or damaged, tell us within 10 days of delivery. Send photos of the outer carton and a few of the boxes, and we reprint or refund. The steps are set out on the returns and reprints page.

  • A misprint means the print differs from the proof you approved.
  • Damage means boxes arrived crushed, torn or scuffed.
  • Small colour variation between screen and print is not a misprint.
  • Anything that matched the approved proof is not a misprint.

Custom work and governing law

Everything we make is cut and printed to your size and artwork, so custom work cannot be returned unless it is a misprint or damage reported inside the 10 day window.

These terms are governed by the law of England and Wales. Questions about them are welcome: email info@thesoapboxes.co.uk, call +44 7578 382054 or message us on WhatsApp.

Questions

More answers in Help, or call +44 7578 382054 or message us on WhatsApp.

How long is a quote valid for?

A quote is valid as stated on the quote itself. If that date has passed, or you change the size, board or quantity, email us and we will reprice the job.

What am I agreeing to when I approve a proof?

You confirm that the spelling, sizes and artwork placement are correct. We then print exactly what the proof shows, so check it against a real bar before you reply.

Can I change my artwork after approving the proof?

Tell us straight away. If printing has not started we may be able to help, but once boxes are printed we cannot swap the design.

Will printed colours match my screen?

Not exactly. Colours can differ slightly between screen and print, and kraft card shows ink differently from white card. The proof gives you the closest guide.

Does the proof show how my bar fits the box?

It shows the artwork and the box size taken from your mm measurements, but not how your own bar sits inside. Hold a fully cured bar against the stated inside size before you approve, since bars shrink slightly as they cure.

Is delivery really free?

Yes. Delivery to UK mainland addresses is free and tracked, and it normally arrives in 2 to 3 working days after production.

What if my boxes arrive damaged?

Report it within 10 days with photos of the carton and the boxes, and we reprint or refund. For your own parcels, see our guide to packing soap for posting.

What counts as a misprint?

A misprint is print that differs from your approved proof, such as a missing panel or wrong colour. A typo you approved on the proof is not covered.

Can I send boxes back if I ordered too many?

No. Custom work is made to your artwork and size, so it is not returnable apart from misprints or damage reported within 10 days.

Which law applies to my order?

These terms are governed by the law of England and Wales.

Tell us about your soap

Send the bar size in mm, a rough quantity and your logo or artwork. We reply by email within one working day with a price and a free design proof. Prefer to talk? Call +44 7578 382054 or message us on WhatsApp.